30% average savings when you pay with HSA/FSA funds.
How to check out with HSA/FSA funds
Who is Truemed?
Truemed is a payment tool that allows health and wellness brands to accept HSA/FSA funds. Think of them as the Paypal for HSA/FSA. They partner with leading health and wellness brands, like HLTH Code, to facilitate the payment and reimbursement of HSA/FSA funds toward qualified health and wellness purchases.
We’re excited to partner with Truemed and we know you’ll enjoy having your nutrition more accessible in your daily routine.
Checking out with Truemed is easy!
How to Pay with HSA or FSA (Step-by-Step Guide)
One-time Purchases
Checkout
Find the Truemed logo at the bottom of the second page of the checkout process.
Complete Health Assessment
Take a quick, private health survey. A licensed provider will review your answers to determine eligibility.
Make your purchase
Pay with your HSA/FSA card or a credit card. If you use a regular credit card, follow the guide included with your Letter of Medical Necessity (LMN) to submit your purchase for reimbursement.
Subscriptions
Make your purchase
Do not pay with an HSA/FSA card during checkout. After your purchase, check your confirmation screen for a link to the Truemed survey.
Complete Health Assessment
Take a quick, private health survey. A licensed provider will review your answers to determine eligibility. If eligible, you’ll receive a Letter of Medical Necessity (LMN) within 1-2 days. Note: The survey must be taken on the same day as your purchase.
Submit for HSA/FSA reimbursement
Follow the guide included with your LMN to submit your purchase for reimbursement. Claims are usually paid out in 2-4 weeks.
Checking out with Truemed is easy!
How to Pay with HSA or FSA (Step-by-Step Guide)
Checkout
Find the Truemed logo at the bottom of the second page of the checkout process.
Complete Health Assessment
Take a quick, private health survey. A licensed provider will review your answers to determine eligibility.
Make your purchase
Pay with your HSA/FSA card or a credit card. If you use a regular credit card, follow the guide included with your LMN to submit your purchase for reimbursement.
Make your purchase
Do not pay with an HSA/FSA card during checkout. After your purchase, check your confirmation screen for a link to the Truemed survey.
Complete Health Assessment
Take a quick, private health survey. A licensed provider will review your answers to determine eligibility. If eligible, you’ll receive a Letter of Medical Necessity (LMN) within 1-2 days. Note: The survey must be taken on the same day as your purchase.
Submit for HSA/FSA reimbursement
Follow the guide included with your LMN to submit your purchase for reimbursement. Claims are usually paid out in 2-4 weeks.
How does using my HSA/FSA save me money?
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition.
Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in root cause interventions.
Frequently Asked Questions
How does using my HSA/FSA account save me money?
HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.
An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).
What are HSA and FSA accounts?
Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.
Can I use my HSA/ FSA with HLTH Code?
Yes, for one-time purchase simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card. For a subscription purchase, submit your request for reimbursement after purchase.
Can I use my regular credit card at checkout?
Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA//FSA administrator.
What is a Letter of Medical Necessity, and how is this compliant?
The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.
There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.
Are there fees associated with using Truemed's services?
There is no cost to you, as long as you are shopping with a Truemed partner merchant.
When should I use my HSA/FSA dollars?
You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!
How long does HSA or FSA reimbursement take?
For most FSA/HSA administrators, your expenses will be approved within days when you submit your claim for reimbursement along with your receipt and a Letter of Medical Necessity. The exact timing will vary based on your administrator.
How long does it take for me to receive my Letter of Medical Necessity?
Generally it takes 24-48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at [email protected] for help.
What if my reimbursement is rejected by my administrator?
Please contact us at [email protected] so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.
I don’t have an HSA/FSA. Can I still benefit from Truemed?
Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!
I don’t live in the US. Can I still get reimbursed with Truemed?
Unfortunately, Truemed is currently only available in the United States.
*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures
